SIP Dialers As Predictive Dialers – Why SIP Predictive Dialers Are A Must-Have for Call Centres


A predictive dialer can be described as a software that dials automatically all numbers and connects every active call to an agent. Its primary function is to take care of outbound calls so that agents do not waste time calling numbers or making failed calls. Any calls that go unanswered or received by answering machines, and all numbers that are not in use are automatically eliminated. This dramatically increases efficiency and comes at the lowest investment cost.

Apart from that, however predictive dialers possess numerous other features. One Supanet of them is that it can send a single recorded message to many recipients simultaneously and can broadcast up to thousands of phone numbers. Additionally, it could serve as an inbound contact center in addition to being an external call handling program.

An SIP/VoIP phone is an amalgamation of two highly effective technology: predictive dialers and VoIP communications. It means that instead of using a phone line to make call, SIP predictive dialers make calls via companies’ Internet connection. This doesn’t just reduce the cost of calling for call centres as well as eliminates the requirement for phone lines. The only requirement is computers (a desktop or laptop is sufficient) as well as SIP predictive dialer software SIP predictive dialer software along with the Internet connection.

Companies in the market provide SIP pre-programmed dialer programs, which does have no hardware requirements. It also means that there is no chance of having hardware problems , and there is no requirement for repairs and maintenance. One such software program can be that of the Tpad prescriptive SIP dialer, which can do excellently and surpasses the requirements. The Tpad software provides a high-speed Internet connection offered by Supanet and can handle up to 3000 active , and even simultaneous calls. The Tpad SIP program can be integrated with any CRM or web-based software that the call center may already have.

Certain companies provide predictive dialer devices, that is the desktop computer that has already been configured to function with a specific voice telephony board or modems. Between these two options the former is more economical however both are equally beneficial because they both permit companies that run call centres to reap the advantages of predictive dialers as well as SIP gateways.

Of course they also offer free training and assistance to all users who use the SIP automated dialer.
The SIP/VoIP predictive dialer could help a range of industries, such as companies that offer the telemarketing to generate leads as well as scheduling. Market research firms and in-house customer service systems, companies that are entrepreneurial that handle insurance claims and processing, notifications from companies in-house survey and polls as well as many other. However the most popular use is employed in call centers which are primarily focused on what SIP dialers can provide.